Terms of service

1. About these terms

These terms of service ("Terms") are an agreement between you and GoScale Ltd ("GoScale", "we", "us" or "our"), a company registered in England and Wales under company number 16310006 with its registered office at 180 Downs Barn Boulevard, Milton Keynes, MK14 7QQ, United Kingdom. They apply when you use our website at https://go-scale.co.uk, submit an enquiry or application, book a call, communicate with us, or receive text messages from us.

By using our website or services, or by opting in to our text messages, you agree to these Terms and to our privacy policy. If you do not agree, please do not use the website or our services. Where you sign a separate written agreement with us for services, that agreement takes priority over these Terms if the two conflict.

2. Use of this website

You agree that you will not:

• Use the website in any way that breaks the law or infringes the rights of others.
• Submit false, misleading or fraudulent information, or submit someone else's contact details without their permission.
• Attempt to gain unauthorised access to the website, our systems or any connected network, or interfere with their operation.
• Copy, scrape, reproduce or redistribute any part of the website or its content except as allowed under section 8.
• Use automated tools to submit forms, book appointments or send messages.

The website is provided for general information. We work to keep it accurate and available but do not promise it will be error-free, uninterrupted or free from viruses, and we may change or withdraw any part of it at any time.

3. Our services

GoScale provides marketing, advertising, lead generation, enquiry handling, appointment booking and web design services to automotive businesses. Booking a strategy call or submitting an application does not create a contract for services. Any engagement is subject to a separate proposal, order or written agreement that sets out the scope, deliverables, fees and term.

To deliver services we need your cooperation, including timely access to accounts (such as advertising accounts, websites and booking systems), accurate information about your business, and prompt responses to the enquiries and bookings we generate. We are not responsible for delays or poor results caused by information or access you did not provide.

4. Fees and payments

• Fees, payment dates and any advertising budget are set out in your agreement or invoice. Unless stated otherwise, fees are in pounds sterling and exclusive of VAT.
• Advertising spend paid to platforms such as Meta or Google is separate from our fees and is charged by the platform to your own account unless agreed otherwise.
• Invoices are payable by the due date shown. We may suspend work or pause campaigns while payment is overdue and may charge statutory interest on late payments.
• Where our team takes a deposit from your customer on your behalf, that deposit is handled in the way set out in your agreement with us.

5. Results and no guarantees

Figures on our website, in case studies and in reviews describe results achieved for specific clients. They are illustrative only. Marketing results depend on many factors outside our control, including your market, pricing, capacity, response times, reviews, platform changes and seasonality. Unless your written agreement expressly says otherwise, we do not guarantee a particular number of leads, bookings, sales or return on spend.

6. SMS terms of service

These SMS terms apply to the text-messaging programme operated by GoScale Ltd (the "Programme"). By opting in you agree to these terms and to our privacy policy.

Programme description

When you opt in, GoScale may send you SMS or MMS messages about your enquiry, application or booking. Messages may include replies to your enquiry, strategy-call and appointment confirmations, reminders and rescheduling messages, follow-ups about a service you requested, customer care messages, and, only where you have separately agreed to marketing texts, occasional messages about GoScale's services and offers. Messages may be sent from a toll-free number or another number we operate.

Consent and how to opt in

You can opt in by ticking the consent box when you submit a form on our website or booking calendar, by agreeing to receive texts when you respond to one of our adverts, by texting us first, or by asking a member of our team to contact you by text. By opting in you confirm that you are the owner or authorised user of the mobile number provided, that you are at least 18 years old, and that you consent to receive automated text messages from GoScale at that number.

Message frequency

Message frequency varies depending on your enquiry and the conversation with our team. Most people receive a small number of messages around the time of an enquiry or booking. If you have opted in to marketing texts, we will not normally send more than 4 marketing messages per month.

Cost

We do not charge for the Programme, but message and data rates may apply according to your mobile carrier's plan. Contact your carrier for details of your text and data charges.

How to opt out

You can cancel at any time. Reply STOP to any message we send you. After you send STOP we will send you one final message confirming that you have been unsubscribed. After that you will no longer receive messages from us at that number. If you want to join again, opt in as described above and we will start sending messages to you again. You can also opt out by contacting us using the details in section 14. The words END, CANCEL, UNSUBSCRIBE and QUIT are treated the same as STOP.

How to get help

If you are experiencing issues with the Programme, reply HELP to any message for more assistance, email admin@go-scale.co.uk, or visit go-scale.co.uk/contact.

Carriers

Mobile carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your carrier and network availability. The Programme is available on major carriers, and we may add or remove supported carriers at any time.

Your number

If you change or deactivate your mobile number, you agree to tell us promptly so that we do not send messages to the new holder of that number. You are responsible for any messages sent to a number you gave us in error.

Privacy

We handle your mobile number and consent as described in our privacy policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Changes to the Programme

We may change, suspend or end the Programme, or these SMS terms, at any time. We will post any changes on this page and, where the change is material, notify you by text or email.

7. Other communications

By providing your contact details you agree that we may contact you by phone, email and other channels about your enquiry or our services, in line with our privacy policy and applicable law. Calls may be recorded for training and quality purposes. You can ask us to stop contacting you at any time and every marketing email includes an unsubscribe link.

8. Intellectual property

The website, its design, text, graphics, logos, video and other content are owned by or licensed to GoScale and protected by copyright, trade mark and other laws. You may view and print pages for your own personal or internal business use. You may not otherwise reproduce, modify, distribute or commercially exploit any content without our written permission. Work we create for clients is owned as set out in the relevant client agreement. Client names, reviews and results are used with permission.

9. Third-party links and services

Our website may link to, embed or rely on third-party websites and services, such as our booking calendar, review platforms, advertising platforms and social media. We do not control these services and are not responsible for their content, availability or privacy practices. Your use of them is governed by their own terms.

10. Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

Subject to that:

• The website and its content are provided "as is" and we exclude all implied warranties to the fullest extent the law allows.
• We are not liable for any indirect or consequential loss, loss of profit, loss of business, loss of revenue, loss of goodwill or loss of data arising from your use of the website or the Programme.
• Our total liability to you in connection with the website and the Programme is limited to £100. Our liability in connection with paid services is as set out in your written agreement and, if it says nothing, is limited to the fees you paid us in the 3 months before the event giving rise to the claim.

11. Suspension and termination

We may suspend or end your access to the website or the Programme at any time if you breach these Terms, if required by law or a carrier, or if we discontinue the service. Termination of paid services is governed by your written agreement. Sections that by their nature should survive termination, including intellectual property, liability and governing law, will continue to apply.

12. General

• We may update these Terms from time to time. The date at the top shows when they were last changed. Continued use of the website or the Programme after a change means you accept the updated Terms.
• If any part of these Terms is found to be unenforceable, the rest will continue to apply.
• If we do not enforce a right under these Terms, that is not a waiver of that right.
• You may not transfer your rights under these Terms to anyone else. We may transfer ours to a successor of our business.
• These Terms, together with our privacy policy and any written agreement between us, are the entire agreement between you and GoScale about their subject matter.

13. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute, except that if you are a consumer resident elsewhere you may also rely on the mandatory consumer protection laws of, and bring proceedings in, the country where you live.

14. Contact

• Email: admin@go-scale.co.uk
• Post: GoScale Ltd, 180 Downs Barn Boulevard, Milton Keynes, MK14 7QQ, United Kingdom
• Web: go-scale.co.uk/contact